iWYZE debits a cancelled policy - reporting this to ombud

Item: iWYZE
Rating: 1
Author: Bongani M

I opened an iWYZE policy on the 26 January 2021 The policy comencement date was 01 March 2021.

I called iWYZE on the 2nd of February to cancel my policy as I had decided to remain wi Outsurance. The agent said she would email a cancellation letter after the call but nothing. That evening my account was debited. I called them this morning to get a reversal, but they are telling me about 7 working days.

I am off to the bank for a reversal and then writing to the insurance ombudsman. This is crminal and on top of that I still need to pay for all these bank charges.

Stay away from this company and their 6 months waiting priod.

Helpful (0)

Replies (2)

iWYZE's replyOfficial

03 Feb 2021, 12:23

Dear Bongani

We acknowledge receipt of the complaint. We regret to learn that our service has disappointed you.

Kindly allow us some time to investigate the complaint raised and we will revert with feedback.

We apologise for the inconvenience caused.

Regards
The iWYZE Team

iWYZE's reply03 Feb 2021, 12:23

Official

Bongani M's updateReviewer Update

01 Dec 2021, 19:30

There goes iWYZE again!

My policy has been canceled in January this year and I do not have any Old Mutual or iWYZE policies to my name, but to my surprise my account was debited!

This is the second iWYZE debits my account WITHOUT any authorisation. 1st time I let it go but this time I am lodging a complain with the insurance ombud.

I have other debits that are planned to run this evening but now they are going to bounce because of this ***** call iWYZE.

Tried to call the useless call centre on ***but no one answered.

Bongani M's update01 Dec 2021, 19:30

Reviewer Update