Iwyze

You get what you pay for... I recently changed insurance company as I was seeking a lower monthly premium. If you are looking for the lowest rates then iwyze is your best bet. If you are looking for good service then look elsewhere! My vehicle was ****** on Thursday 15 August, it was recovered 2hrs after being reported ******. Buy Friday morning (the next day) all requested documents had been sent to the insurer. 1 week later I had only received an SMS from the insurer stating the claim was being validated. The sap called and asked me when I would be collecting the vehicle, I called the insurance 3 x requesting to speak to the person handling my claim. 3 x days on the trot he was busy on the line???? I requested a call back so that information and process could be explained. 11 x days after the incident was reported I am still waiting for a call from the insurer, I don't know where my vehicle is, I still don't know how the process works. Monday 26 August I called again, again the person handling the claim was busy on the other line? The call centre agent asked me if my vehicle has been recovered????? Communication from iwyze is totally non existent, even internal communication is shocking. How can you appointment an agent to assist me and after 11 days I am being asked if my vehicle has been recovered? My venting on this forum is as a result of them being unable to communicate any information.