Iwyze continues to be useless and breaks industry practice!!!

Months post the claim and complaint, my mother's geyser has still not been fixed because OLD MUTUAL IWYZE wants her to pay for it herself by offering her 10% of the total cost of repairs.

This is a gross violation of the TCF Outcomes that govern the insurance industry, especially TCF 5 and TCF 6 which are:

> TCF 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect. > TCF 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change the product, switch provider, submit a claim or make a complaint.

TCF is Treating Customers Fairly...all of this is probably new to them.