IWYZE Complaints Department.

Since my complaint on Hellopeter.com dated 03 July 2018, IWYZE responded and I forwarded the below abstract of the email to a lady called Nthabiseng (acting on IWYZE's behalf) dated 04 July 2018 at 11:44am.

Hi Nthabiseng

I find it highly disappointing that we have to resort to platforms such as Hello Peter to get attention from service providers such as yourselves. I made several attempts yesterday to get through to the call centre, without much success. It is concerning that there are clauses sneaked into the policy, without informing me as the policy holder, as this directly affects me .

I would like to draw your attention to my latest policy rev document, dated 20 October 2017, page 6 under Clause section onto items 1 sub-section. iWYZE highlight the following and I quote "ADDITIONAL EXCESS FOR THEFT, ATTEMPTED THEFT or HIJACKING: Due to a lack of adequate security measures, an additional excess of 10% of any one claim minimum R3000 applies for loss or damage to the Vehicle if your Vehicle is ****** or hijacked or if an attempt is made to ***** or hijack your vehicle" Please refer to telephone records dated 17 August 2017 at approximately 13:00pm - 13.35pm whereby I was communicating with an iWYZE representative. On the call the gentleman clearly reiterates, that my vehicle has sufficient/ adequate security measures and that a tracking device is optional. The security of the vehicle includes the following; Alarm with ultrasonic interior monitoring, Immobiliser and Remote central locking. How are these a lack of adequate security measures?

Furthermore my premiums keep going up whereas the value of my vehicle depreciates on average at about 15% to 20% annually. I fail to understand the logic behind this and one way the iWYZE representatives have tried to justify it, is that car parts in terms of price keep going up; well my vehicle is insured based on its value not part values. As such I would appreciate a review of my monthly premiums.

iWYZE has never at any point in time ever struggled with the collection of my monthly premium. I have been with iWYZE for more than three years now despite the high premiums; however it would seem in this organization loyalty is not rewarded nor appreciated. Instead you get premiums that keep going up for unjust reasons and you constantly have to be on your guard regarding amended policy documents because they might be amended without any consent from the individual it affects at the end of the day. I would like to believe that iWYZE operates with integrity and are extremely disciplined in dealings with their customers, especially the loyal individuals.

I look forward to receiving your reply

Kind Regards Eli

The same aforementioned lady rep**** via email dated 09 July 2018, at 11:55am. See email abstract below.

Dear Eli

Kindly note that I am still working you complaint. There is 1 call that is outstanding that I need to listen to.

Regards Nthabiseng.

This was the last reply I received from IWYZE Complaints Department and have subsequently sent follow up emails, which has been ignored. It is once more disappointing that we have to resort to such platforms to be noticed by such establishments however it's become evidently clear that IWYZE has no interest in addressing my grievances. I have concluded perhaps it is time to shop around, seeing that as an existing IWYZE client I am not valued.