iWYZE Claims/Geyser problem Claim ***

Submitted a claim on 13/10/25 for a leaking geyser. Claim ***. Plumbing company came out to assess and found that geyser burst. Up to now no feedback from iWYZE. I am making all the calls to get an update on the claim after I was promised feedback. The Plumbing company still did not submit a report to iWYZE as of 08h50 this morning. This is extremely frustrating and unprofessional. I need my geyser to be sorted as it disrupts my main water supply to my house. I have a family in my house that needs water. Please sort this out. I am a loyal customer since 2013 and this issue really annoys me.