Iwyze claims dept. pathetic

I submitted a claim, number *** on 26/04/22. This initial assessment was done and I was told vehicle written off due to gearbox and sump damage. This took 2.5 weeks to complete.

Case was handed over to Paseka for an investigation. He informed car was tampered with as fuses were missing so he had to delayed investigation. The car was then taken to VW balitto for an assessment. Paseka informed me that VW reported that the car was worked on and all information deleted. To compile this report took him 3 weeks. Now he on informs he is waiting for a report from SMG where initial as*****t was processed. He also starting accusing me of knowing someone at SMG who tampered with the vehicle. It's like they try everyway not to pay the claim instead of helping the customer

What I don't understand is if car was tampered with while under care of Iwyze why is my claim being delayed, surely that should be an internal matter. Today is the 01/06/22 and I'm still waiting for finalization.

I only changed to Iwyze cause of the low premiums but now deeply regret my choice. Very poor customers service, they try every which way not to pay, they are extremely slow and inconsiderate of the customer. I would not recommend anyone to be fooled by Iwyze low premium, rather pay a bit more and get good service.