IWYZE CLAIMS DEPARTMENT LEVEL OF DISRESPECT AND UNPROFESSIONALISM IS DISGUSTING

I am writing this with a whole lot of frustration and disappointment cause by iwyze. I have never experienced such a level of unprofessionalism in my life. It has been almost 3 months since I submitted my claim and my claim is still hanging. Every time I need to know what is happening with the claim I need to phone, no updates from iwyze unless I phone.

Yesterday I phoned to get an update and the agent I spoke to went to the manager and came back with a response from the manager that today I should get a response from them. When I phoned today I am told that I need to submit a detailed sketch. I feel like iwyze is just messing around with its customers. Why wasn’t I told this yesterday? Why wasn’t I told this in May? What’s the AR for kanti if you can’t retrieve all that information from there? I feel like you will always have an excuse for not processing the claim on time. It has been almost 3 months, like really…How does that even make sense to anyone?

A week after I submitted my claim I did call iwyze and stated that I don’t even feel safe driving this car because I don’t even know what else was damaged besides what I am seeing on the outside, nothing was done because even the assessor just asked me to send pictures via whatsapp. This just proves that the safety of your customers is not a priority at all, what’s important is that you get your premiums each month.

Took my car for its 45000km service and was told by Renault that the car is not safe to drive and I should send the invoice to my insurer for them to speed up my claim. I did just that but I did not get a response from Aubrey until I phoned the call centre again. I was told that my car would be towed and car hire arranged but if my claim is rejected I will be liable for all those charges. I told them to wait for the outcome of the claim because I don’t want to find myself in a position where I owe avis and the panel beaters for storage because I have seen online that iwyze is in the business of just taking premiums, delaying the claims and then rejecting them.

I know someone who had an accident a week after me and their car was back last week of June, not with iwyze. The way this is being handled , the best option will be to go the legal route now.

I don’t even know the number of hours I have spent on the phone just trying to get a follow up and all I got was the claim is with management. Every time I phone I would get the same response, which meant nothing was being done with my claim. I would like to hear from management if this is how things are done at iwyze. Is this the customer service we get from iwyze? Are really in the business of delaying claims and then later rejecting them as they say on the socials.I even complained on hellopeter ,nothing was done still. Level of disrespect that customers get from iwyze and I was shocked to learn that I am not the only one who is this unhappy