IWYZE CLAIMS and SP (MobiRocket worst service 2017/2018

Dear Writing to IWYZE CLAIMS WITH SINCERE HEART. So I submitted a claim Nov 2017 with IWYZE Claims, All Confirmed/Approved on 28 Nov and also payed access. Claims was then transferred to service provider (MobiRocket) to do the delivery of my device, Between the 12/13th Dec MobiRocket (Wayne) agreed to deliver the phone latest the 15th Dec and this did not happen because they couldn't get hold of me but they had my delivery address and my office number. The next week which was the 21/22 Dec 2017 again Wayne from MobiRocket agreed to deliver the device on the 21st Dec 17 before COB and failed and promised before 12H00 on the 22 Dec and somehow the phone disappeared before it got to me, So i requested that i collect the phone where ever they may have kept it and sign the documentation, Guess what? All his service providers were closed and the only service provider coming back was on the 30th from Durban just to give him a replacement phone, On the 30th Dec 2017 I get a call from Wayne saying the box was open hence he cannot deliver, Calling IWYZE does not even come close in resolving this issue as they keep conferencing with MobiRocket (Wayne) and The Man has PHD in coming with excuses or lying if i may say, I'm a very patient man, I gave Wayne time to get a phone and agreed he will by the 30th Dec 2017 and if he fails he will contact IWYZE and inform them that he is unable to source the phone and they should take over and resolve the issue as the phone is obsolete. Seeing that this is not going to be resolve and we not moving anywhere, to be Honest Wayne is a smooth talker as he managed to postpone for a month and we agreed. So my advice for anyone submitting a claim to IWYZE insist on a Voucher and get the device yourself. I hope Wayne 1 Day can be transparent with his clients and tell them if the job can be done or not. Honesty. The fact is IWYZE SP has bad bad service. Couldn't get to Line Manager as he/she is always in meetings or Unavailable. FROM IWYZE CLAIMS this was quickly resolved within 24 Hours, But from SP it took a full month to get a replacement phone. And with a huge conflict, Lies, It has been bad, Intensively bad experience. This was not the end, Mobirocket finally came with the Phone but it was the wrong device, 3rd Jan 2018, He even confirmed he had my device and wanted to meet to bring the device, He gest to me he claims he did not see they gave him the wrong device. How about that? Then he promised to give me a phone by 10H00am on the 5th Jan 2018 and we should meet at Shell Garage Gold reef city, I drove there from 9H00am and when i got there around 10H00, I calls me and he says he can only make it in the next 2 Hours. I then gave up and told IWYZE Claims Lebohang and Charles that Wayne has failed to deliver any way I gave him and he brought me a faulty phone that does not power on as i charged the phone for more than 18 Hours. Then both Wayne and IWYZE says i must take a phone to ISTORE for repair and i say go to ISTORE and get me a proper phone i am not taking no s**** phone as i had a great phone that never gave me issue and now you they want give me a problematic phone.

The point is through all this difficulties retrieving my device, the only way is Ombudsman even though it will take some time. They get the job done, IWYZE line manager who has been ignoring my calls or this query to be escalated/resolved. How do you even get such a line manager to help clients/Associates. It has been a month I asked IWYZE consultants to escalate or to speak to their line manager, It’s impossible and they just not interested in helping their customers. How do you fail to return your clients call for weeks? Even though your excuse is you were too busy. You know you be lying. I am hoping someone who has s****s to resolve this kinds of difficulties from IWYZE can be involved and give us a solution. Please do not send this to WAYNE again, He already wasted and **** enough to me. I will not have time for that again unfortunately. Regards Godwill R. Rakgomo