AM
Asanda M
1 reviews | Active since Sept 2013
07 Sept 2021, 13:19
Iwyze Claims
My mother has been with iwyze for years now, not missing a single payment. We claimed last month on the 6th of August when we got into an accident and today, 7th September we have gotten no feedback from iWyze. Nobody has gotten back to us since we submitted the claim, nobody responds to mails and nobody lets us know whats going on. The claim was assigned to a lady that is on leave until December (something that we still do not understand). Our car has been moved from the location where it was and even THAT was not communicated to us. I can't even begin to explain the inconvenience this company has caused.
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Replies (2)
iWYZE's replyOfficial
07 Sept 2021, 14:04Dear Asanda
We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of your claim. Regards The iWYZE Team
We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of your claim. Regards The iWYZE Team
iWYZE's reply07 Sept 2021, 14:04
Official
Dear Asanda
We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of your claim. Regards The iWYZE Team
We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of your claim. Regards The iWYZE Team
AM
Asanda M's updateReviewer Update
13 Sept 2021, 11:52There was a response on my post on the 7th stating that I would be contacted but that didn't happen. Nothing was acknowledged or duly noted.
AM
Asanda M's update13 Sept 2021, 11:52
Reviewer Update
There was a response on my post on the 7th stating that I would be contacted but that didn't happen. Nothing was acknowledged or duly noted.