Iwyze claim number ***-Terrible service for years!!

Hello Peter, on the 21st of march 2018 i was involved in a car accident and then reported to Nedbank insurance because that is what i knew that i had a contract with only to find out later that its actually handled by Iwyze since it is the underwriter Potgieter which was the designated assessor came to the scene and collected the AR as well a my id copy, Riaan then instructed me to sign a consent form giving him authority to my call records as well as my tracker, for what i don't know because it was not stipulated in my contract, i then instructed him to send a portion of my policy stipulating that that in case of an accident i must sign consent forms and instead of him replying to such he sends more docs to be signed including an affidavit that authorizes him to access my call records as well as an authorization to access my bank statements, i then realized that i will help me to get legal advice and my lawyer advised me not to sign any document and i did so,i then laid a complain with Nedbank insurance thinking that i will get help and a guy by the name of Dave from management then called me to say those are reasonable requirements and i must comply.since i did not sign my claim was then declined and my car is taken away from the panel-beater that i know to wheevetr and when i query such they say they avoid costs,Riaan does not communicate with me i always get updates from the call center and then he'd call after he got a note, and another thing that proves lack of communication is that he was suppose to make sure that he speaks to the passenger but he gave up because the passenger is a banker and does not have his phone at all times so now another thing that leads to the decline is that he does not have the passenger statement, i knew yesterday that my claim was rejected from the call center and that my car was removed from the panel-beater last week and he only called me now and says management wont entertain my claim because i did not comply with 'reasonable requirements'. i then received a call from the complaints desk that they are closing the complain and i may refer to ombudsman for further assistance and then called Dave since hes part of management to tell me as to when will i receive a repudiation since Riaan doesn't know and he says tomorrow but Riaan compiled it and they know i don't stand a chance since i am a poor black man who cant afford expensive advocates, so i want to put it out there that Nedbank insurance underwritten by Iwyze has the most terrible service and manipulate poor south africans who do not know law and they quick to collect premiums and i ask no question but for them to help in case of an emergency they give a hustle, nje using common sence what does my phone calls,tracker and bank statement have to do with a car accident