Iwyze claim

On 24 October 2022 I had a geyser burst. I reported and the insurance responded immediately and sent a company through. For the new geyser to be installed, the installer had to break a part of the ceiling. The assessor came and told me that he'll make a report for the ceiling to be repaired. No one communicated with me until I called iwyze again in March 2023 where I was told that iwyze will not send a contractor through for repairs but will pay out a certain amount so that I can fix the ceiling myself. On the 13th I spoke to Keith Bonda and he confirmed the payment and sent me a document to sign and email back which I did on the same day. To date I'm being taken from pillar to post about the payment. I'm sitting with a hole in my ceiling and it looks hideous. I last Spoke to a lady named Brenda who told me that the payment is struggling to go through but no one communicates with me unless I call iwyze and speak to a different person each time. No one is assisting and they just don't care about their clients. I feel I should just take my business else where.