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1 reviews | Active since Aug 2016

16 Aug 2016, 13:55

IWYZE Claim

<p>On the 15/07/2016 I had a car accident at around 20:30, I hit an object on the road the car got damaged in front, on the bumper. On the 27/07 2016 they called to let me know they would fix the car, now as they were fixing the car they found that the engine also got damaged. On 10/08/2016 I received a call from the panel beaters letting me know that the insurance won't pay for the damage on the engine it's me that's got to pay.</p> <p>I need assistance on this matter.</p>

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Replies (4)
iWYZE
iWYZE's reply17 Aug 2016, 08:39
Official

We regret to hear about the situation regarding your engine damages after your incident and can confirm that we will be looking into your matter regarding this and the outcome will be communicated with you soon.

Your complaint ref. is MF- ********** 616

We look forward to resolving this matter in a manner that you will find satisfactory.

Regards,

Rodwell

iWYZE Team

's update17 Aug 2016, 13:22
Reviewer Update

Thanks for the prompt response, looking forward to hearing from you soon

iWYZE
iWYZE's reply18 Aug 2016, 08:58
Official

Dear Mosala

Just an update on your matter, we have requested for an assessment be done on your engine and we have appointed an engine specialist. The engine specialist will assess what the cause was for the engine damages.

We are now just awaiting the specialist report and on receipt, our Claims – Motor Dept. will call you to discuss.

Please allow our specialist some time as these type of assessment can be lengthy.

We trut that your matter will be resolved satisfactory.

Regards,

Rodwell

iWYZE Team

's update18 Aug 2016, 10:31
Reviewer Update

Thanks Rodwell