iwyze, CEO and the entire organisation is ROTTEN

Early August I was involved in a car accident and the car is insured with you. Investigations were made and the claim was approved. Unfortunately the dealer who did the assessments and the quotation was not an approved dealer to work on the 2022 Mazda model.

The investigator sent me an email on the 30 September that the car was approved and went for repairs. All that is left is for me to pay the excess as per the contract. Believing the investigator, I kept quiet for sometime, say about three weeks not checking on the progress or status of the car. When I made inquiries about the status of vehicle I was told by your organisation that they do not know where my car was and that they will come back to me the last communication on their system was that the dealer is not approved to work on that model and that they will call me the next day with an update. That never happened. I called again the third day and they told me the car is waiting for approval to be moved to the relevant dealer (JP Struwig).

A week after I phoned again to check on the status of the vehicle and the same story was told again the whereabouts of the car are unknown. The same afternoon I went to JP Struwig to check if the car was delivered only to find out they know nothing about my car and it is not with them. The next morning I called again and I was asked who towed the car from the accident. We had to do a conference call to call the guys that towed the car and they confirmed that the car was still standing by them. This was the second week of November mind you. The car will be moved to JP Struwig as soon as approved, I was told again. Later the very same day JP Struwig called me asking me when am I bringing the car for repairs and I reminded them that I was by them the previous day asking if the car is by them. JP Struwig then said to me please note that it is already November and soon we are closing for December and your car would not be done this year, parts take a long to get here after ordering and we also need to assess the damages first prior to parts ordering.

I am immensely disappointing by your organisation's service, carelessness, irresponsibility, accountability and the incompetence demonstrated. I drove into someone's house wall, and I was told the third party has to open a claim case against me with you. Unfortunately the third party does not know anything about claims and a way forward to go about that so am I. iwyze has made my work so difficult because I depend on that vehicle to earn a salary. Without the vehicle I can not do my work properly as I am supposed to.

I took forever to write this email because the vehicle is in my brother's name but I am the one paying the monthly premiums. My brother is working for you (OLD MUTUAL) and he once told me that they have been encouraged not to complain or something like that but to assist and come with solutions. But this is something else. I need to earn to pay you your premiums, pay the vehicle. The third party has opened a case with SAPS against me (my brother because the car is under his name).

Kindly, please iwyze do me right, I left Dial Direct for you, hoping you are the best, I am having second thoughts now, and it makes me wonder how many more, who are insured with iwyze, are going through the similar situation or frustrations with you.

I have been paying you and paying the car that is written off for four months and your CEO GARTH does not care he told me to complain to the complains department. Clearly all iwyze cares about is my premiums.

Victoria was assigned to the claim she sent me the forms to fill in for awrite off asked for ID copy, Natis documents and other supporting documents and two days later said the car was settled by the them iwyze, I gave them atleast a week and half before confirming with the bank as I need a new vehicle after they wrote off my car helsd it with them for three months while I pay them & the written off and now I can buy another vehicle as the bank says the was no settlement. I asked for a proof of payment and Victoria said you will only get when the finance department respond to my request. Mind you the CEO is also copied on that proof of payment request I asked for.

iwyze is a total reap off, paid premiums for a car that is with them, written off and lost for four full months and paid the bank monthly installment for four months for the car that is written off. Unhappy client