IWYZE car insurance is a pure DISGRACE, people should RUN AWAY immediately!!!

I am utterly disgusted with the way Iwyze car insurance has treated us as their clients. We were involved in a car accident on the 12th of May 2022. Our car was written off. Iwyze car insurance rejected our claim purely on the basis of saying I gave misleading, dishonest and exaggerated information. While submitting my claim, my version states that the person that crashed into me overtook 5-6 cars when he collided into me. Apparently they took the version of the person who crashed into me(3rd party), totally disregarding and ignoring the police report and the witness I was with on the day of the accident. 3rd party stated he overtook 2 cars before colliding into me. In the rejection letter, it was also stated that the 3rd party had a right to overtake where he overtook and I was negligent. The person that crashed into me had no driver's license, and an expired vehicle disk, I'm failing to understand which right did the 3rd party have because he was not even to suppose to be driving on our national roads, is Iwyze car insurance promoting ******* practices on our national roads? Being insured with Iwyze is a total nightmare and in essence a **** to say the least. I then wrote an objection letter, objecting to their decision. No response. Not even an acknowledgement. I had to call and send numerous emails but guess what? I was chased and tossed in between those departments. I don't even think that department exists at Iwyze. After my claim got rejected, I was informed that I had to pay R8210 for my car to be released and that I was responsible for all the costs incurred during the claim (car hire costs and towing services). I was given 14 days to pay. Iwyze car insurance is totally not keeping to its initial obligations, and is totally running away from it's purpose. I then escalated my matter to the ombudsman, they were given a time frame to reply, the time frame has now elapsed and keep on requesting additional time. The ombudsman is still liasing with the insurer. I will NEVER recommend Iwyze car insurance to anyone, I will preach until my mouth runs dry about Iwyze to my colleagues, friends, family and on every social platform.