IWYZE CAR INSURANCE CLAIM

I had a pothole incident on the 18th of May where the rock that was in the pothole hit the bottom of my car.

On the 20th of May I went to fit my tyres and I asked them to just check the underneath of my car and they found that the sub frame and the gearbox mounting needs to be replaced all of this including the wheel alignment came to R11 787.50.

I have spoken to 4 people none of them have ever done a follow up with me when I spoke to the recent one they told me that their digital assessment said it's the wheel alignment which is not true. They didn't send me to a mechanic to check my car there for rejected my claim saying the claim is less than the access ofcourse it will be less cause their digital assessment said it's the wheel alignment which is not true. And how can I claim for something that costs less than R500 just to further pay R5k on access it makes no sense

I sent them my full quotation and pictures. Yesterday the 11th of September I sent an email to the complaints department and no one has gotten back to me. I am a female and I fee like I am being taken advantage of. They just increased my premiums to R910 which is fine but what is happening with helping your customer?

I have sleepless nights and I have run out of options to have them to atleast respond to me I'm scared to drive long distances I have missed my family in Newcastle due to this issue. It literally breaks my heart when you trust a certain company and they just disregard you yet you pay every single month.

I am disappointed in iwyze car insurance