IWYZE CAR INSURANCE BAD EXPERIENCE...

Good day,

I would like to get some assistance as I have a complaint with my car insurance, I am currently insured with old mutual iwyse car insurance. In the month of april I was involved in a accident whereby another car bumped into me on the rear left hand side. As per my insurance advice, I did all the neccasary procedures in doing a claim, I reported at the police opened a acident report, got a claim number, And as per insurance request sent pictures of the damages.

The insurance approved my claim on the 13th of June. Car was allocated to Renew IT-in Randburg to be repaired. I EVENTUALLY DROPPED OF THE VEHCILE AS PER THE APPOINTMENT THAT THE INSURANCE MADE WITH ME WITH RENEW IT. LATER THE FOLLOWING WEEK I WAS UPDATED THAT THE VEHCILE ALSO HAD ADDITIONAL DAMAGES, ONCE THE CAR WAS STRIPPED AND LIFTED. THE REAR AXLE IS BENT AND IT WILL FAIL DURING THE WHEEL ALIGNMENT TEST. RENEW IT SENT SEVEREAL REQUEST FOR ADDITIONAL AUTHORISATION FROM THE INSURANCE TO APPROVE THE REPAIR OF THE BENT REAR AXLE AND WHEEL ALIGMENT , BUT IT KEPT RETURNING AS DELCINED. A LADY BY THE NAME OF PRISCA FROM RENEW IT, ADVISED I SHOULD CALL THE INSURANCE TO GET FURTHER ASSISNTANCE. I CALLED AND SPOKE TO A GUY BY THE NAME OF BAFANA ON THE 08/07/2022 AND HE ADVISED HE WILL DO A FOLLOW UP AND CALL ME BACK BY THE CLOSE OF BUSINESS. I DID NOT GET THE CALL ON THE 08/07/2022.

MY HIRED VEHCILE CAR HAS BEEN WITH ME FOR OVER A MONTH AND ON THE 15/07/2022 I HAVE TO PAY ADDITIONAL ACCESS FEE IF MY DAMAGED CAR IS NOT READY, MY COMPLAINT IS THAT I SUBMITTED PICTURES AND THAT THEY REQUESTED AND ONCE THE CAR WAS STRIPPED AND LIFTED THERE WAS ADDITIONAL DAMAGE FOUND. IT IS NOT MY FAULT MY CAR IS DAMAGED AS THE INSURANCE APPROVED MY CLAIM IT WAS THE 3RD PARTIES FAULT BUT NOW THEY DO NOT WANT TO APPROVE THE ADDITIONAL DAMAGES. I CANT DRIVE A CAR WITH A BENT AXLE AND WHEEL ALIGMMENT IS OFF….. BASICALLY THEY TELLING IN A NUTSHELL I MUST GET MY CAR BACK WITH NO WHEEL ALIGMENT AND A BENT AXEL TO GET INTO ANOTHER ACCIDENT WITH MY FAMILY. SERVICE IS PATHETIC.

VEHCILE REGISTRATION HV 79 ZR GP, POLO 1.2 DSG WHITE IN COLOUR CONTACT DETAILS *** ALT NUMBER ***