Iwyze Cancellation Department Advisors are dishonset - Im going to Ombud if I dont get my money back.

I want my money back for the last dishonest debit order. I will be reporting this to the ombudsman if I don't get any assistance again. I called to cancel my policy 3 times and all 3 advisors were being dishonest and *****. I did not receive the assistance I requested. The first call I called about mid Feb to cancel my policy for the 25th as that was when my new insurance started. I was told by that advisor I have to give 30 days notice. I tried to probe on other options and explained the very basic request of needing to cancel the 25th - I was given incorrect and dishonest advice and was told again I have to give 30 days notice so I did not have a choice. I then called again a few days later to see if I can get assistance from someone else. This advisor told me no I already chose the 30 day notice option. I advise no, I was not given options. She said she can only cancel my policy immediately. I advised I cannot cancel immediately because I would be without insurance for a week. I said no problem I will call again then on the 25th - She said no I can't call a 3rd time as that is not allowed. I've never heard of anything so unreasonable. So... I advised her I will be stopping the debit order at my bank, my bank did not assist me. I called yesterday 28 Feb to try again - Lerato answered and asked why I'm cancelling and after I told her because I got another insurance she asked for my policy or ID number and then dropped the phone in my ear. I called again and there was just no answer - I was the only caller holding as the call said I am first in line. I even called again and same thing, only caller holding and no one wanted to take my call after holding forever. Very dishonest. I also registered a complaint on their website was told someone would call but no call. I want my money back for the last debit order or I will be reporting this to the ombudsman if I don't get any assistance again.