Iwyze bad when it comes to customer service

On the 23rd of April I had an accident (someone bumped me from behind) and I called the police and Iwyze for the car to be towed of which they approved. It's now the 10th of June and my claim has not been approved nor declined as Iwyze indicated that they can't confirm the third party but what's surprising is that the insurance company of the other car owner has contacted me to confirm the incident.

Worst part is that Iwyze is not even updating me on my claim I always have to call them and when I do, they always have a high load of calls and I'm placed on hold for an hour or more. Funny that they don't have consultants to respond to claims but there's always a consultant for a quotation. So it's nice when they deduct the premium but a long process to approve a claim.

They gave me a courtesy car for 26 days and didn't extend for the remaining days so now have to use public transport and they also approved the use of the car after 2 weeks of the accident.

Useless