Iwyze Bad service when claiming

They are able to take your premiums monthly timeously, but when a claim is submitted unless you follow up nothing gets done.

I submitted a claim on the 11th of November, I called on the 12th (Friday) to provide Iwyze with a case number from the SAPS.

When I submitted my claim I was told that I would receive updates via sms every 2nd day to date I have received 1 sms.

I have had to call numerous times to get some sort of feedback or items to be actioned on my claim, I had to call to get the assessor to send me their details to send them photos of my car. Then I had to call again last Monday to be told Iwyze do not have the report from the assessor and that you would follow up with them, I then sent a text to the assessor to enquire if the report was sent and then the update appeared on the Hub. On the 26th of November when I called I was told they were waiting on my case number (this is the same case number I submitted telephonically on the 12th). So, had I not called Iwyze would continue to sit with folded arms and not bother to follow up. I again submitted my case number. On the 27th I called and spoke to Clinton Pedro, he could not assist and said an agent would call me back this was at 09:24am. I called back at 10:43 and spoke to Salome and now am told Iwyze needs to check in with the SAPS. Bear in mind this is now two weeks after me not having a driveable car, and I still do not have an answer with regards to my claim. I have sent 4 e-mails to two different email addresses and no one has bothered to respond to any of them.

They then called me later that day on the 27th of November and said my claim is approved, they just need to find out from their repairer as to when I can take my vehicle to be repaired. With it being December I requested that I use my own repairer as I know panelbeaters close around the 15th ,which they were fine with and asked me to send a quote, I did this on the 30th.

Today the 1st I call to check the status of my claim, and am told the person dealing with the claim is not in the office.

I am without a car for over 3 weeks.