iwyze bad service

2 months ago i joined iwyze for car insurance i paid the 1st month (March 2024) and with life getting so expensive daily i continued to look for cheaper insurance. During March just after the 20th i called them to cancel with immediate effect which was successfully done and letter of cancelation received. However cause i had called just after the 20th my debit order would stil go through and i was allowed to get a refund. On my next call to ask about the refund i was told about an admin fee that would be charged and it was said that an Agent had informed me about this! i asked for a recording and it was not provided infact after numerous calls to them they said they would pay me my full premium for the month of April back on the 4th of April. To date i am yet to receive my prenium back! And no one in their Team has picked up the phone to call me about any update