1 reviews | Active since Nov 2019
IWYZE bad customer service
I lodge a claim on 12 April 2022 for a car accident and during the claim process was told of additional access which was never explained to me during by their salesperson. I objected to this and IWYZE indicated on 12 April 2021 that will listen to the recordings. I sent endless emails to their claims@IWYZE requesting a call back and even registered on the IWYZE hub with the belief that I will get some feedback. On the 14 May 2021 at around 9am, I miraculously got hold of the lady handling my claim and she indicated that she has listened to the recording and will give me a call at 10am. I am still waiting for the call. When you call the number you wait on average 20 minutes before you get an answer and then they promise that you will receive a call within 24 hours, which will never happen. On 23 May 2021, out of frustration I agreed that they can send an authorization to the Panelbeaters whilst finalising the issue of additional accesses. ALL this stress for damages of R16 200 as per the assessor’s report and the R16 000 access required by IWYZE. I wonder if it was a total write-off.
Regards
We acknowledge receipt of the mail below and the contents have been noted.
We’re sorry to learn that our service has disappointed you.
We will swiftly follow up with claims team on the status of your claim.
Regards
The iWYZE Team
We acknowledge receipt of the mail below and the contents have been noted.
We’re sorry to learn that our service has disappointed you.
We will swiftly follow up with claims team on the status of your claim.
Regards
The iWYZE Team
Thanks for the response, hoping I will get a response soon. Please advise if you are going to recover the cost of repairs from the driver of the other car as she was the one at fault and she is agreeing to that.
Regards
Patridge
Thanks for the response, hoping I will get a response soon. Please advise if you are going to recover the cost of repairs from the driver of the other car as she was the one at fault and she is agreeing to that.
Regards
Patridge
Three weeks later after your response to my hellopeter review, I have not received a phone call From IWYZE to provide an update. I tried to contact Ms Y Markham who is supposed to be handling my claim. Iwyze should also note that the emails to the recovery agent also bounce back as no acknowledgment of receipt has been received.
Please do not respond with a standard response to all hellopeter complaints.
Regards
Patridge
Three weeks later after your response to my hellopeter review, I have not received a phone call From IWYZE to provide an update. I tried to contact Ms Y Markham who is supposed to be handling my claim. Iwyze should also note that the emails to the recovery agent also bounce back as no acknowledgment of receipt has been received.
Please do not respond with a standard response to all hellopeter complaints.
Regards
Patridge
Thank you for bringing this to our attention.
An escalation has been submitted to a manager in the claims team for urgent assistance.
We have instructed the handler to reach out to you and provide feedback as you require.
Kind regards
The iWYZE Team
Thank you for bringing this to our attention.
An escalation has been submitted to a manager in the claims team for urgent assistance.
We have instructed the handler to reach out to you and provide feedback as you require.
Kind regards
The iWYZE Team