IWYZE Awful and horrible service

If I had an option to rate this insurance company negative one or to warn anyone not to use them I would .... and that is the truth. My sister had a comprehensive insurance for her very first car a VW Polo with IWYZE Insurance for almost two and half years now and never had a single claimed, not even once. She never missed a premium and had been an ideal customer for IWYZE.

Last month on the 19th of December, her car was involved in an accident driven by her brother, at a very dark, high accident zone where the T-junction sign no longer there due to previous accidents, even after her car accident, there were other three accidents days after due to the road and the road signage not there. According to her insurance policy documents, she's registered as a regular driver and as a first-time insurance customer she was under the impression that she's the only person allowed to drive her car and due to a fear that insurance will reject her claim she claimed that she was the driver. This was not a deliberate misrepresentation but due to a fear that her claim will be rejected because she knew that she's the only one allowed to drive her car.

IWYZE declared the car a write-off even though it can be fixable. The sent an assessor to assess the extent of the accident, the damage on the car, which he went to extends of wanting to get phone records of both owner and the driver to track location of cellphone towers (infringing her private and personal information), tracker details, medical records thereafter the assessor intimidate her and pushing her to speedily sign the forms that she's withdrawing the claim to avoid being blacklisted and never gets insured ever, due to the ************ she eventually signed the withdrawal form that she will fix her car and insurance will not be liable. As a first time insurance client, she wasn't even given at least a warning or maybe some compensation of the premiums that she paid over the year, no leniency whatsoever. One should ask, why paying for insurance if you can't be assisted? They even said that she was supposed to pay over and above her access an additional 14K because the accident happened after 22H00, which was first time I heard of, that a client is limited to drive at some specific time of the day, if you are involved in an accident after 22H00 you are being punished for driving at night, that's pathetic. IWYZE goes to such extra lengths just to get a loophole to get evidence justifying not paying the claim. This should be a warning to potential clients of IWYZE that they will experience such when it comes to claiming.

IWYZE can do better. I have noticed that IWYZE is treating black people different as compared to whites, at least that is my experience thus far. My colleague who's white and an IWYZE client was so surprised when I informed him about this ordeal. My other friend in Nelspruit also informed me that he was treated badly by IWYZE they even blacklisted him after they refused to settle his claim. I, myself I used IWYZE for few months and left them after received a horrible service from them when it comes to settling claims as compared to my current insurer.

I will never even a single day recommend someone to join IWYZE, such an awful service, no leniency, no compassion, no Ubuntu...just a bad service, only collect premiums and giving difficult time when it comes to claiming.