Iwyze attempting to exclude a covered even so they don’t have to pay

Terrible experience with Iwyze for Buildings insurance. My pool pump stopped working last week, I claimed for repairs and they advised that it’s excluded under pool equipment. Yet, their exclusion clause states that “loss or damage to borehole and swimming pool equipment; including safety nets and covers, automatic pool cleaners, vinyl-lined swimming pools or swimming pools built above ground level”. The wording of this clause is clearly intended to exclude equipment that is loose and not connected to the property. The pump is a permanent fixture of the property. If I was to sell this property, the pump would be sold as part of the property and the nets and pool cleaner I could leave with after selling. Secondly, their definition of what private residence cover is also includes “domestic water pumps”. But somehow Iwyze declined to pay the claim. I even contacted my broker who handles my household content who also advised that for pool pump claims that’s covered under building insurance not house hold content. Be careful of Iwyze.