Iwyze and the *********** Manager

You would think that insurance Co. Are there for you, but not but a long shot. I have been with a couple of insurances before, recognizable with MiWay last year. I have never had bad service with them, I was only disappointed with the price hikes they posed on my policy for 3 three cars without a claim in all 3 years running. I then decided to change to Iwyze because they became the cheaper option. They are cheaper by the way, but lord did I or have I knew the kinda service you receive from them is below imaginable. (I can only imagine if vocal tone sounded more Eurocentric, how was are to be dealt.) story for another day.

I was involved in an accident 3weeks ago. My vehicle over turned (lucky to be alive), I lodged a claim, after that I was never called. I constantly called to check up on the claim as the days pass and weeks ended. I was getting frustrated because I was getting sent from pillar to post.. No answers whatsoever nobody knew of what was happening with my policy or claim (As everything everywhere with Old Mutual). I was getting angrier, so last week I was finally told that Mr Denalo (Can't even spell or pronounc his name correctly) was said is the one dealing with my policy. Thursday was promised he would call and advise me on the process and progress of the claim.. Nothing happened or transpired of the sort.

I waited with hope, very patiently. The weekend passed and still no call. So I decided to call on Saturday morning, a very nice guy who I have since forgotten his name, informed me that he does not know why I haven't been informed as yet that my vehicle was a "Write-off". And that Mr Delano should have or is still going to call and inform me.

Monday today I call them in the morning because the vehicle from Avis as hired is due back at 15:00, so I'm getting angrier because still nobody from Iwyze has called and told me about the hold up. Finally through my frustrations and telling the lady on the other end of the line to please stop sending endless emails to this Guy who ever he is, to just go to him or call him and order him to call me back because I have been waiting.

Finally at approximately 11:40 2019/10/05 I received the call from this (Rude) Gentleman.

Introduced himself and apologized, and I humble myself and said I don't accept your apology nor the companies apology for that matter. I highlighted my frustrations with him about the level of *********** I have to deal with, which I had stated that I did not know whether from himself or his staff (Below or above) but I made it clear that as a client, paying for 2 vehicles in this policy I wasn't quite happy with the SERVICE.

He quickly jumps in to explain himself, and I still made it known very clear that I wasnt happy with the level of Incompetence and time frame the claim is taking because it is not only inconvenienting personally me but also affecting my everyday business. This is not my first insurance and definitely isn't my last, whether I pay 3X much at MiWay but have never had to deal with an arrogant management who takes my policy as he pays my premiums each month.

I requested that he should please excuse himself on this particular case because I sense a field of tension boiling between me and him, and he arrogantly tells me that "I will be the only dealing with him...and nobody else because he is the only one." (Boss Man)

I then requested that the reference number to the call be sent to me via email as he had promised that my claim won't be approved because I cannot Go with him to the crash site, bare with me that I have provided everything to them (Iwyze) before, the address and exact location of the accident site.

If I had not done so, how was the Tow truck that took my vehicle away aware of such? The guy has been rude and arrogantly so, blunt as to assume that maybe he is the one paying for my premiums, maybe I am missing something here as an customer. Is a Color thing? Academia? Maybe I'm the fool here.