IWYZE and RENEW-IT Durban bad process

I sent my car to Renew-it in Durban central on the 20th of February 2024 to repair a dent on the front bumper. However, I did not receive any updates on the progress of the repairs. Three days later, I called them to follow up and was informed that additional claims for repair had been logged with IWYZE for approval. Despite this, I still did not receive any progress updates on the repairs or the additional claims with the insurance and Renew-it panel beaters.

A week later, I followed up with Renew-it and was told that they were still waiting for IWYZE. When I reached out to IWYZE, they informed me that no additional claim had been logged. As over a week had passed and nothing had been done, I requested for my car back, but Renew-it REFUSED to give it to me and promised to follow up with the insurance. It has now been two weeks, and my car is still with them, unrepaired and waiting for insurance approval.

What's most unacceptable is that IWYZE only recommends and works with Renew-it for Mercedes Benz approved panel beaters, which means that the additional claim process should be clearly defined and easy to follow. However, I have been waiting for two weeks for the additional claims approval because they have a broken process that disrupted my plan. I have had the worst service at Renew-it Durban, and I don't recommend their services