Iwyze and Quest solution - worst customer experience I have gone through

Good day all

This is he wort ever experience i had to deal with when coming to claim for a car accident. I don't even know how their loyal customer go through when they need to claim. No updates just string you along for your premiums .....I am third party in this incident even though me and the insured party have sent through all documentation but still 3 months after the accidents i still cannot use my car. The payer of the insurance Nokuthula Langa has been enquiring for weeks but still no updates. I don't even think they want to settle my claim and fix my car. So this makes me wonder what customer experience do their clients go through ....The y said Quest solutions will resolve the matter as you are a third party but to date I can't still drive my car. I left it like that with all the dents and scratches with the other colour of the red polo of the payer still waiting for their assessors at least but in vain.... You will see the email trail below ....If you value your hard earned income , please look for an alternative

Morning This is so ridiculous I cannot fathom out why it is taking so much time it is almost 3 months since the accident hence my debit orders from Iwyze are deducting every month, please help me understand as to why is it taking so long to finalize this claim. From: Johnny Moshikaro <***> Sent: Wednesday, 12 October 2022 09:01 To: Lucrecia Simangele Tshabalala <***> Cc: Nokuthula Langa <***>; Ravind Boodhram <***> Subject: [CAUTION:EXTERNAL EMAIL] - RE: *** - Update Good morning all May we please have updates on the pending claim. It is a real inconvenience not to be able to use our cars for daily movements. Thanks Johnny Moshikaro Assistant Manager Client Services – IFA BDS

Tel *** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

From: Lucrecia Simangele Tshabalala [mailto:***] Sent: 26 September 2022 04:52 PM To: Johnny Moshikaro Cc: ***; Ravind Boodhram Subject: *** - Update Good day, The above and our email sent to you with an update on the 15 September 2022 refers. Please note the attached document that you signed, it outlines our process and the timeline. We only received your documents on the 9th September 2022, the process only started on this date. Regards Lucrecia Tshabalala Liabilities: Negotiator QUEST Claims Solutions Email: *** Tel: *** Eastgate Lane Office Park | Building C | 5 Iris Road | Bedford Gardens | Johannesburg | 2007 “Should you wish to escalate any matter or share a compliment, please do not hesitate to contact my Manager, Ravind Boodhram, on *** (ext113) or email “***” and or “***” This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. From: Lucrecia Simangele Tshabalala <***> Sent: Friday, September 9, 2022 11:40 AM To: Legaldocs (***) <***> Subject: *** - TP signed letter Regards Lucrecia Tshabalala Liabilities: Negotiator QUEST Claims Solutions Email: *** Tel: *** Eastgate Lane Office Park | Building C | 5 Iris Road | Bedford Gardens | Johannesburg | 2007 “Should you wish to escalate any matter or share a compliment, please do not hesitate to contact my Manager, Ravind Boodhram, on *** (ext113) or email “***” and or “***” This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. From: Johnny Moshikaro <***> Sent: Thursday, September 8, 2022 12:11 PM To: Lucrecia Simangele Tshabalala <***>; Tsholofelo Mokgosi <***> Cc: *** Subject: RE: *** Some people who received this message don't often get email from ***. Learn why this is important

Hi all Attached is your signed agreement form. Thanks Johnny Moshikaro Assistant Manager Client Services – IFA BDS

Tel *** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

Johnny Moshikaro Assistant Manager Client Services – IFA BDS

Tel *** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

From: Johnny Moshikaro Sent: 08 September 2022 11:46 AM To: Lucrecia Simangele Tshabalala; Tsholofelo Mokgosi Cc: ***; ***; ***; Admin@agapeautobody; *** Subject: *** Good day all I will send a couple of emails with the attached requested documents on this claim. Both panel beaters will send the photos of the car they took on the day of the damage . This is the mobile number of the police officer who was at the scene and written the accident report : *** Accident report number is : AR 65/08/2022 Please use mi ID number as password to open the PDF attachments : ***. I will send follow up emails on the drivers licence, and ID documents . Thanks Johnny Moshikaro Assistant Manager Client Services – IFA BDS

Tel *** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

From: Tsholofelo Mokgosi [mailto:***] Sent: 08 September 2022 10:37 AM To: Johnny Moshikaro Cc: Lucrecia Simangele Tshabalala Subject: *** “Entirely Without Prejudice” Good day, Kindly find attached hereto our requirements in respect of your claim against our client. Please read the letter, complete the attached and return to us with supporting documentation to proceed. Please be advised that this is a legal liability claim against our client’s policy and not all claims are finalized on 100% on the claimed amount. This means that the negligence of all the relevant parties is considered, and the damages may be apportioned (divided) by the amount each party’s negligence contributed to the damages. The Apportionment of Damages Act 34 of 1956 regulates this and please send the following documents to proceed. 1. A copy of the vehicle registration certificate proving ownership, RC1 Form (not the license disc renewal paper). 2. Color photos of your damaged vehicle 3. 2 quotations (very important that you supply this at your earliest convenience) 4. A copy of your ID and driver’s license 5. A copy of driver’s ID and driver’s license 6. A No claim letter from your insurance company confirming no claim was lodged for this incident or an affidavit of no insurance should you not be insured. 7. A detailed sketch and description as per your version of events including street name and location of the accident. 8. A signed copy of the attached to acknowledge you understand and are comfortable with our processes. Kindly scan all documents in a PDF format and return same to me under one attachment to proceed with the claim. Alternately, forward the quotes first for estimates purposes and supply the rest of the documents later. Dependent on the complexity of the merit and upon receipt and validation of all the relevant documents listed below, for us to attend to your claim, the average turnaround to address your claim will be around 30 days. Failure to provide the information timeously will result in a delay in the assessment and any potential finalization of your claim. Kindly send all the documents to; Lucrecia Simangele Tshabalala *** Tsholofelo Mokgosi Claims Administrator: Front Office Review Merits Quest Claim Solutions Email: *** Contact Number: *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. “Should you wish to escalate any matter or share a compliment, please do not hesitate to contact my Manager, *** and or *** ”