1 reviews | Active since Oct 2022
IWYZE A ****TY SHOW
IWYZE <<<<< WOULD NOT RECOMMEND IT
What is the criteria for one to lodge a claim? It is apparent that being a client in good standing is not good enough. So I would like to know other than making sure my premiums are up to date, what qualifies me to lodge a claim? Your representatives/Agents (proficient in incompetency and callousness) keep taking me from pillar to post for merely lodging a claim that is well within the juri of my policy. The call centre staff have been nothing but a nightmare to deal with and of no help whatsoever. All I want to do is log a claim! Please explain to me what do I need for that very simple task that has turned so nightmarish that I am having regrets for signing up with you guys. I cannot even resort to your app because it, lol useless does not even begin to describe it.
All I want is to log a claim for my cracked Windscreen (covered in my policy), so I can go on my merry way and continue paying for my premiums, like I always have, which pay for the *********** staff and upkeep of the entity. I am at a point where I am considering cancelling my policy and taking along all my friends and family that I have recommended IWYZE to because being insured by you guys is an uncovered risk on its own and in this day and age one cannot afford to be paying for services not rendered that is theft at its best.
At this point, I do not want to deal with anyone who junior or does not know the story...I would like to have a more Senior person, someone who knows their story to give me a call so we can resolve this! I have exhausted all patience with these loafer who made promises to escalate my query to Superior staff and revert to me but do not.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We note that your claim has been registered and settled.
Kind regards The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We note that your claim has been registered and settled.
Kind regards The iWYZE Team
