IWYZE a company that does not take its customer serious

An organisation that puts its customer first, lasts longer. In this competitive world, the power of customers is not to be overlooked. IWYZE demonstrates a high level of unprofessionalism and arrogance towards its customers.

To cut the story short, after 6 years of my loyalty to IWYZE , my car got damaged through ******** acts. The claim application was submitted to IWYZE and there was no physical assessment that was done by the appointed assessor. They only requested the photos of damaged parts from me and made a very skew conclusion based on the photos submitted.

When the car hire days ( 30 days) were about to lapse , I made myriad of calls using my own airtime to inquire about my vehicle, and I was told that they are yet to do a formal assessment on the car. I was left with no option to fight for the extension of the car. The car got extended for a week and my vehicle was still not ready for use. However, the insurance insists that I must take the courtesy car back to Avis. That means I am expected to use a public transport up until my car is ready for use.

Furthermore, other damaged parts from the car I am told that there are not accident related. But these damaged occurred due to this attempted breaking/ malicious damage of property. This means I need to pay for other damaged parts on my car.

The lack of feedback and minimal response from IWYZE employees is worrisome. This will also jeopardize the relationship I have with Old Mutual as a whole. The loyalty and trust is broken to the core.