ES
Elundini-Lothukela Socishe

1 reviews | Active since Nov 2016

16 Oct 2024, 02:06

Iwyze

I have an insurance policy for my car and household items, with Iwyze. They have a tendency of deducting an extra R50 together with the premium, and I have once sent an email querying this. They have started again, which means they make more money with these R50, whereas they charge high premiums. Also don’t want to fix stuff when you make a claim for household items.

I made a claim for a television that did not want to work after there was storm. I had to hire someone to look at the television, to see what had caused the problem and send an electricity compliance certificate. All those things required me to have money, on top of that l lost my cash back which was due to me, even though they did not fix my television problem. They are so abusive and think they are the only insurance company. It’s a pity that the car l am paying for has broken down, otherwise l would shop for another insurance for my car.

Iwyze is not kind to me as their old client, I feel not appreciated at all. Even their premium is too high for such an old car, the car I drive insured by another company, which is higher in value than the one they have insured, the premium is satisfactory. They must stop robbing me those R50 going forward.

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Replies (2)
iWYZE
iWYZE's reply16 Oct 2024, 10:07
Official
Good day Elundini-Lothukela Socishe,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team
ES
Elundini-Lothukela Socishe's update18 Oct 2024, 21:48
Reviewer Update
I want to thank Iwyze for a positive response, l was contacted by Joseph, who was very patient with me. He reviewed my policy and now l am satisfied with my premium. He explained everything thing to my satisfaction. Thank you Iwyze and Joseph.