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Abram T

1 reviews | Active since Oct 2024

28 Oct 2024, 11:37

IWYZE

I honestly don't know weather the influence is the immoral working environment or what, but you can't call four different consultant who practice such immorality in one company. The are zero business ethics in old mutual iWYZE insurance.

I called them the whole week to cancel a policy that was coming inforce on the 25, each and everytime when i am transferred to the cancellation department, the call center agent will make funny noises and act like they can't hear me until i hang up the phone,they did it more than three times. Today i call in the morning to inform them about a written notice of temination that i send around the 15th, i am then told by a guy called Tsotetsi that i won't get my money back since the debit run yesterday. I tell him that its an indemnity insurance, i can't have from two company coverings the same thing as the purpose is to restore one to original position after an event. The guy told me that they wont return the money as i have to give 31days notice, i have not even send them picture of my car,they don't know how it looks like but they have concluded that we have an agreement , without verified pictures of the item.One of the terms and conditions is that i send pictures,i did not send but they want to say the contract is binding. I have called them three times and written an email for termination as its a contract of goodfaith. This people are ****mers of note,the best thing i have done was to actually cancel their nonsensical policy,i nearly left a company that i have been with for four years for the ****mers at IWYZE old mutual. Not everything cheap is good, better the devil you know,they are robbing me before the actual contract commence, i can only imagine the frustration during the claiming process. What does not sit well with me is that the company that is holding my pension fund is the same company doing such *******, the question is will they do right by mu kids if i their father is getting ****** by them.

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Replies (1)
iWYZE
iWYZE's reply28 Oct 2024, 17:04
Official
Good day Abram T,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team