Iwyse Unhappy Customer

Good day. I just need to share my bad experience experience with all regarding my claim no ********** for lightning damage on my smart tv ua40es7500r. At the time I bought this tv it was top of the range full 3d and packed with lots of value added features. Now they want to replace my tv with a bottom range tv. I recieved expert advice on my replacement and was advised on the q7 range and the starting is the 55". I then forward them the quotes and it seems that they are ignoring the issue. It seems that the service repair company they appointed also dont have much product knowledge. Right now I am a verry unhappy customer and it feels like they are trying to get away the cheapest ad possible.