NF
Natasha F

1 reviews | Active since Oct 2015

25 Aug 2020, 09:04

Iwyse R1750 campaign DISGUSTING SERVICE RECEIVED

I was shopping around for better insurance and saw the ad on the TV from Iwyse and decided to give them a try. I spoke to a consultant and after providing all info for the quote their premium was more than R300 as compared to my current insurers. I then have to ask the consultant about their payout as per their current campaign. The consultant then goes back to redo my quote after referring to his manager and still they come up with a higher quote. So now clearly my impression of this company is that they are not honourable firstly and then give u the run around.So tell ME WhY would I even consider bringing my insurance to them. I was then told to provide my schedule and no claims letter which I did more than 3 weeks ago and still no word from them wrt my R1750. I am totally disgusted by their service ,they don't honour their promises and for me that is a BIG factor especially when it comes to insurance. I WILL NOT recommend IWYSE to anybody !!!!! ,they are *************.

0
Replies (2)
iWYZE
iWYZE's reply25 Aug 2020, 11:08
Official
 
Dear Natasha, 

Apologies for the bad service you received from us. This is not the kind of customer service we strive for. 

Please be assured that this will be escalated and one of our consultants will be contacting you to explain what went wrong.  Once again, we apologise for the inconvenience this might have caused you. 

Regards 
The team at iWYZE 

NF
Natasha F's update02 Sept 2020, 10:59
Reviewer Update
So its now 10 days later and still no contact AT ALL from Iwyze.
Clearly they do not care about their customer service DO NOT insure with them They are pathetic !!