Its a pity they treat a 97 year old client like this

My mother just turned 97 years old in April of this year, and is a state pensioner. She has been a client of Old Mutual Insure/Mutual & Federal since 2007 and has very rarely submitted a claim - most certainly not in the past 11 years. I always request a decrease in her monthly premium in her birthday month. I did so again this April and Old Mutual Insure agreed to decrease her premium by an amount of R16.27 and then promptly increased it again on 31 May by an amount of R21.07 - not even a month later. When I approached them and asked them to honour the decrease of R16.27 they rep**** that 1st June is the annual increase date and they would not agree to stick to the agreed decreased premium.. It is a pity that they see fit to treat an elderly and loyal client like this and seem comfortable with denying a 97 year old a discount of R21.07.