KK
Kallie K

1 reviews | Active since May 2015

24 Jul 2016, 20:02

Is the No claim bonus a ****?!

<p>I have been an Iwyze client for a while. When I received my newest policy schedule I saw that I qualify for a no-claim bonus end of May. According to the terms and conditions it takes 30 days for payment.</p> <p> </p> <p>On 13 July I contacted their complaints department. Was phoned back and promised swift action. Till today nothing. I enquired from the client service agent and the answer was that my problem is being dealt with by IT and I must bear with them!</p> <p> </p> <p>I wonder how many people do not realise that they are due for this but like me never gets it. If you mis or pay late they are fast to let you know that you are no longer covered but when they owe you it is wait and see!</p>

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Replies (3)
iWYZE
iWYZE's reply25 Jul 2016, 06:34
Official

Thank you for your HelloPeter correspondence received and would like to apologies for the delay regarding your matter regarding your No Claim Reward.

Your complaint ref is MF- ********** 816.

I have escalated your matter to Lucas Segone and his Team Manager to follow up with our IT Dept. and provide you with feedback and resolve your matter today.

In the meantime, if you have any more enquiries, please do not hesitate to contact us at Kind regards,

Rodwell

iWYZE Team

KK
Kallie K's update28 Jul 2016, 08:42
Reviewer Update

Thank you Rodwell

Today it is 28 July 2016 and still I have received no feedback!? I would at least have expected some explanation or feedback?

K Keyser

iWYZE
iWYZE's reply02 Aug 2016, 07:47
Official
Good day Mr. Keyser, I have sent you an e-mail with the progress on your matter. Best regards, Rodwell iWYZE Team