ZM
Zurina Marais-Louise
1 reviews | Active since Aug 2012
19 Nov 2020, 14:27
Is Old Mutual running a ****?
I have just had a heated discussion with a representative of Old Mutual Iwyze who said that she cannot give me a quotation for insuring my car unless I tell her what premium I am currently paying for insuring my vehicle. The adverti*****t on TV states that if you have had no claims for the repair on your car for the past 3 years they will refund you an amount. The lady I spoke to was adamant that I give her my premium as well as records for the past 5 years. Is Old Mutual running a ****???
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iWYZE's replyOfficial
19 Nov 2020, 15:08Dear Zurina Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
iWYZE's reply19 Nov 2020, 15:08
Official
Dear Zurina Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand