IRATE CLIENT

So, I took vehicle insurance with iwyze thinking they are good. Little did I know. On Tuesday I got into an accident and had to register my claim with them. To the shock of my life, I was advised on additional excess that I was NEVER advised of on the underwriting sales call. I then requested for the call so I can hear for myself what was discussed as I do not remember being told of any additional excesses. I was first told they must burn it on a disc to be sent to me, they cant send it via emails. Then I was told they must listen to it first before they send it. Now I am told they are not allowed to send it. I must go to the nearest old mutual to listen to it. Like really? So i must waist my time and petrol on top of the ridiculous additional excess of R4500 they want to charge me.

According to them, I was told that there might be additional excesses and I must check my policy schedule. Where money is involved, EVERYTHING MUST be discussed with all parties. Should they have advised me on the excesses I was not gonna take the cover. I would rather have taken a more expensive monthly installment than that policy with its too much excesses. I shall take it up with the ombudsman, maybe I will get a better explanation on why the excesses were not explained in details at underwriting stage.