Insurance ****

I have had my insurance policy with Nedbank for a while now but since they transferred my policy to IWYZE I have received such unprofessional and lack of service. My car has been at a panelshop for 4 weeks now and they can't fix it due to a part that they can't source. The panelbeater wanted me to look for the part myself as its not his job. The claims department has not even taken any action when informed of the lack of service. Instead they ask me for a quote and rush me into getting one within two days but they've been sitting with the quote for 4 days now and no feedback. The rental expires and Saturday and still no feedback. I have escalated on all portals but its just seems that Nedbank has lost their customer service and no longer interested.