Insurance let down

Iwyze yet again I am so disappointed in your service, my claim was lodged on Saturday the 22nd of Jan 2022, it was assigned to a Keith Bonda who has not even send me an email nor called me for any update. I called 4 times this morning only to be told he is on a tea break and he has advised that the are documents short which by the way he never even communicated with me. And the worst thing is the documents he is referring to have been send. To say I am disappointed will be putting it lightly, I think it is time for me to switch insurance because this is not the service o signed up for