Insurance lapsed

My account were frozen and debit orders could not go off. Phoned IWYZE and ask for their banking details to deposit the premium. They only use debit orders and refused banking details.Gave them my wife's account details and the consultant even spoke to her. The payment never went off. My account were sorted after 10 days and my banker assured me that my debit order are still active but IWYZE never debit my account at the next debit date. My wife contact them and they informed her that the SYSTEM cancelled my policy. Now i must wait 12months to be covered by them again. Funny that the debit order for the Scratch and Dent policy went off but not the policy for my 2cars and house content.Been with them for 5 years.Very disappointed with IWYZE after years of great service.