Insurance complaint.

Good evening

Last year in around March I experienced water pipe leaking in my small bathroom. This coursed damage on the wall wardrobes and the laminated floor. I reported to insurance that took their time with all different service providers.

This tedious experience left us with huge work the same as it started. We had to move items in and out, most of the items stayed in the garage for almost 2 half months. Eventually painters , cupboards and flooring was done.

In November last year (2024 same year) while feeling my dogs I noticed water oozing out of the same bathroom outside this time. I immediately tried breaking the wall following the water pipe that lead to a bathroom. The leak led me back to the same pipe that was fixed earlier in the year.

I once again reported to insurance ( Iwyze) , and assessor was sent and I was told that seeing that it's festive season this would take sometime. We unfortunately spent December without second toilet. In January 2025 I had to remind the insurance. This took another tedious exercise with different service providers. The last service providers left the toilet seat broken as I see that as they were using the grinder it jumped to the seat. Few days after it developed a crack that led to water sleeping out.

For more than three times I called the insurance reporting this and built in wardrobe which they sent an assessor who confirmed that they were damaged again.

The sad part up to this day the insurance keeps saying they will call me back and they never did. I would really appreciate the help as I think these people only enjoy getting money from me and really don't care about my predicament.