NM
Nomboniso M

1 reviews | Active since Jun 2024

24 Jun 2024, 22:57

Insurance Claim not settled

I am extremely disappointed with the service provided by iWYZE. On June 30 and July 02, 2021, my house was broken into, and several valuable assets were ******. I promptly lodged a claim.

To my dismay, my claim has not been settled to date. Despite numerous follow-ups, I have received no satisfactory explanation or resolution. The lack of communication and transparency from iWYZE is deeply frustrating.

It is incredibly disheartening to continue paying premiums to a company that fails to support its customers in times of need but they have let me down completely.

I strongly advise anyone considering iWYZE for their insurance needs to think twice. My experience has been nothing short of a nightmare, and I hope no one else has to go through what I have.

0
Replies (2)
iWYZE
iWYZE's reply25 Jun 2024, 10:31
Official
Good day Nomboniso M,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team
NM
Nomboniso M's update09 Jul 2024, 19:52
Reviewer Update
I am writing to follow up on my previous correspondence regarding my insurance claim that has not been settled. I received an automated response acknowledging the escalation, but I have not received any further updates since then.
Could you kindly provide me with an update on the status of my case? Your assistance in resolving this matter promptly would be greatly appreciated.