****ING PEOPLE, OVER CHARGING AND TRIPPLING EXCESS FEE TO REJECT CLAIMS

IWYZE is a huge **** and will do anything to not pay claims I have been a customer to IWYZE for more 10 years WITHOUT a single claim, paying ALL premiums on time. Now that I submit a claim IWYZE is not paying because my excess is "more that the claim amount" which is calculated by 6 200 x 4 =24 800 compared to the damages of the car of 24 500 as per our telephone conversation with their Claims consultants finding Liesel Diergaardt and her Team Leader Thandeka Makama advising her on the side while refusing to talk to me as the manager saying that she is in a meeting. 1st of all the standard access Liesel insisting on is not documented on any of my policy document I received from IWYZE, I have 4 500 stated and she plainly refused my explaining that is incorrect. Also she mentioned that I have claimed from them therefore I don't qualify for excess waiver and when I am asking to prove to me that I indeed claimed by giving proof of any paid amount by IWYZE for my to any the repair centers that supposedly were paid on my insurance for my car, she she comes back after long wait on the phone call while she is talking to her Team leader Thandeka on the side who refused to speak to me directly as a client who wants answers.

Now the excess fee suddenly drops to 4 500 as per the policy document and the "waive it" to discount from +-R25k to R18 600 and the calculation is as per

How does your Standard additional excess get to be multip**** by three and get charged three times? Where is this written in your policy document that this 6200 is going to be multip**** in that paragraph of Standard Addition Excesses?

Is this how you de***** people and let them pay their premiums for more than ten years and you repay them by finding ways to reject their claims?

Is this how IWYZE got to establish their business by making money at the expense of innocent people?