Inefficient handling of a mere premium refund.

I cancelled my vehicle insurance policy with immediate effect on the 24th of February 2025, debit order went off on the 25th, was told that my refund would take effect within 7 to 14 working days after the payment went off. It is now 15 days since this was said & still no refund of my premium. I’ve called in & was put through to cancellations department only to find out that I was actually put through to the digital department (whatever that means) as the cancellations department is “busy”, spoke to a Sharon Mgcina who also escalated my issue to the very same cancellations department management who are too busy to take my call.

I have a life cover policy with Old Mutual that I will be cancelling with immediate effect. If this is how poorly a mere refund is handled, I shudder to think how a much bigger payout like a Life Cover claim will be handled. Clearly my family will be left stranded being sent from pillar to post. Not the peace of mind they market to us consumers.

Absolutely ridiculous service, disgraceful to say the least. WOULD NOT RECOMMEND.