AH
Alexa H
1 reviews | Active since Nov 2009
12 Oct 2015, 09:03
Incurring bank charges unnecessarily
Why are you charging me my premium in two instalments? I am incurring double the bank charges for no reason! I already called about this and you had some excuse about me having changed the day of my debit order (absolutely untrue, and you had no evidence of said conversation) - what is the excuse this time?<br> <br> When I called before, you said if it happened again you would refund me. I expect the refund for my bank charges. You are NOT authorised to debit me twice a month, this is NOT approved.<br> <br> I expect this to be resolved immediately.
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iWYZE's replyOfficial
12 Oct 2015, 10:55Hello disp,
Thank you for your correspondence received in our office on 12 October 2015.
Your complaint referance : MF-***
We are sorry to learn that you are unhappy with the service that you have received from iWYZE with regards to your premium deductions. We have noted that Chiarity Ncube called you on the 08 August 2015 to explain but we can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you soon with the outcome.
Best regards,
Rodwell
iWYZE Team
Thank you for your correspondence received in our office on 12 October 2015.
Your complaint referance : MF-***
We are sorry to learn that you are unhappy with the service that you have received from iWYZE with regards to your premium deductions. We have noted that Chiarity Ncube called you on the 08 August 2015 to explain but we can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you soon with the outcome.
Best regards,
Rodwell
iWYZE Team
iWYZE's reply12 Oct 2015, 10:55
Official
Hello disp,
Thank you for your correspondence received in our office on 12 October 2015.
Your complaint referance : MF-***
We are sorry to learn that you are unhappy with the service that you have received from iWYZE with regards to your premium deductions. We have noted that Chiarity Ncube called you on the 08 August 2015 to explain but we can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you soon with the outcome.
Best regards,
Rodwell
iWYZE Team
Thank you for your correspondence received in our office on 12 October 2015.
Your complaint referance : MF-***
We are sorry to learn that you are unhappy with the service that you have received from iWYZE with regards to your premium deductions. We have noted that Chiarity Ncube called you on the 08 August 2015 to explain but we can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you soon with the outcome.
Best regards,
Rodwell
iWYZE Team