Increased premium with no communication
I've received a notification from my bank that I have to accept a revised debit order from iwyze Insurance, but there has been no communication from them. I then called, and the consultants advised me to cancel the premium and look for other better insurance companies.
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Replies (3)0
Replies (3)
iWYZE's replyOfficial
18 Mar 2024, 18:12Good day Kgothatso M,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's reply18 Mar 2024, 18:12
Official
Good day Kgothatso M,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
's updateReviewer Update
20 Mar 2024, 09:11Iwyze never contact me to resolve my issue however i called them and was assisted by Dineo Motloutsi whom explained everything on my contract and helped me understand my premium better. I would like to give her 10/10 for her patience and wish she can grow in the company as she has a very great personality and understand the business better. She convinced me to stay with the Iwyze than the other consultants whom advised me to cancel.
's update20 Mar 2024, 09:11
Reviewer Update
Iwyze never contact me to resolve my issue however i called them and was assisted by Dineo Motloutsi whom explained everything on my contract and helped me understand my premium better. I would like to give her 10/10 for her patience and wish she can grow in the company as she has a very great personality and understand the business better. She convinced me to stay with the Iwyze than the other consultants whom advised me to cancel.
iWYZE's replyOfficial
21 Mar 2024, 11:15Hi Kgothatso, Thank you for the positive review. This is the kind of feedback we strive for and will take great pleasure in sharing your feedback with all involved. Enjoy the rest of your day! The iWYZE Team
iWYZE's reply21 Mar 2024, 11:15
Official
Hi Kgothatso, Thank you for the positive review. This is the kind of feedback we strive for and will take great pleasure in sharing your feedback with all involved. Enjoy the rest of your day! The iWYZE Team