rK
refilwe K

1 reviews | Active since Oct 2019

21 Mar 2022, 16:41

incorrect recording of information: life cover contract

Policy number:*** Policy holder: Serame Jerome Koeithing

Policy number:*** Policy holder: Jacobeth Refilwe Koeithing

Old mutual has listed incorrect information on our life cover policy that could affect our cover, we answered questions correctly and stated that we have vaccinated for Covid-19 but on their contract , old mutual omitted to state that fact and said we were not vaccinated,

We would like old mutual to rectify the information as it could affect our cover and claim at the later stage, and I am not happy with that false information it is prudent that the information provided by us is verified and correctly recorded.

Your assistance will be highly appreciated,

Regards,

Refilwe Koeithing

0
Replies (1)
iWYZE
iWYZE's reply25 Mar 2022, 09:34
Official
Dear Refilwe
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the team for urgent assistance. 
 
Kind regards

The iWYZE Team