Incorrect debit order date

<p>I've been a customer of iWyze for a few months now and for the first time this month, they submitted my debit order for my car, building and contents cover premium on the 11th May, 10 days LATER than contractually agreed upon with NO prior communication - and the debit order subsequently returned as unpaid. Now, I have to pay a bounced debit order fee to my bank PLUS this affects my no-claim bonus! I phoned in this morning to query it. The response? "We had a technical glitch on our system". Mistake happen, but you chose not to inform your clients of this glitch.</p> <p> </p> <p>Firstly, if the premium does not go off, LET ME KNOW so that I can ensure that there are sufficient funds for when it DOES go off.</p> <p>Secondly, if the premium IS GOING OFF TEN DAYS LATER, LET ME KNOW so that I can ensure that there are sufficient funds.</p> <p>Thirdly , who is going to pay my bank the returned debit order fee fo R120??</p> <p>Fourthly, who is going to correct my credit rating which now has a BOUNCED DEBIT ORDER ON RECORD?</p> <p>Fifthly, who is going to rectify this in terms of my buildings no-claim bonus payout on my profile??</p> <p> </p> <p>And while I'm on the topic, I also received an SMS from iWyze on Friday stating that they have received my claim... I NEVER CLAIMED!</p> <p> </p> <p>This is EXTREMELY NON-TCF, iWyze. I am very, very disappointed.</p>