1 reviews | Active since Jul 2016
Incorrect Acoount Debit
<p>My account has been incorrectly debited, instead a premium of R1661.55, I was debited R2127.05, when I ask what happened they tell me is a system error and they can only do refund after 5 to 7 working days. The error was from their consultant cause when I did a quote to change the regular driver he end up processing the requesst even after I told him not to, and he did confirm that nothing changed on the policy. I'm canceling my policy, going to auto and general, they are giving me a premium of R1022. my policy numeber with Iwyze is ********** 990.</p>
We confirm receipt of your matter regarding your premium increase and can confirm that we have escalated to our Client Service Management to investigate and the outcome will be communicated with you soon.
Your complaint ref. is MF- ********** 416.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at Kind regards,
Rodwell
iWYZE Team
Best regards,
We confirm receipt of your matter regarding your premium increase and can confirm that we have escalated to our Client Service Management to investigate and the outcome will be communicated with you soon.
Your complaint ref. is MF- ********** 416.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at Kind regards,
Rodwell
iWYZE Team
Best regards,
Hi Mogomotsi,
We received confirmation from Lucas Segone in our Client Services Dept. that he will call you back at 13h00 to discuss the reasone for your premium increase and assist with working out a better premium going forward. I do trust that your matter will be resolved satisfactory.
Best regards,
Rodwell
iWYZE Team
Best regards,
Hi Mogomotsi,
We received confirmation from Lucas Segone in our Client Services Dept. that he will call you back at 13h00 to discuss the reasone for your premium increase and assist with working out a better premium going forward. I do trust that your matter will be resolved satisfactory.
Best regards,
Rodwell
iWYZE Team
Best regards,
