Incomplete repairs

I am a client of iWYZE. After being involved in an accident , I lodged a claim. The car was assessed and taken in for repairs. To my dismay, when the car was returned, only one side had been repaired, yet both sides of the car were damaged during the accident. The panel beater insists that this was at the behest of the insurance company. My claim number is - 898839. I would like the insurer to treat this matter urgently, as it has dragged on for long as it is.