Incomplete Policy due to pathetic service. Policy ***

Hi, I was called back two weeks ago whereby a Sales consultant sold me a vehicle and home contents policy. He mentioned that they cant cover me for theft on my car until I install a tracker. We arranged that Tuesday this week Tracker fit in a device. This was done, of which I opened a contract with tracker for three years. They phoned me back on Wednesday to update the contract to include but had an IT fault of they promised to call me back on Thursday of which they never did. I phoned the contact centre and the consultant spoke to her him team leader after realising that there is still a fault on the system. The team leader advised that die to the fact that the call was recorded, I am now covered. I refused to accept that and asked for him to call me back of which he never did. Friday has passed and today it is Saturday.

Extremely disgusted with the service. If I dont get a call on Monday with this sorted and an updated contract sent to me, I am going to report this to the Ombudsman. I also want my policy cancelled wih immediate effect if not sorted. I dont even know what my premium would be????? What joke of a service is this????